Office Policies

Appointments

Appointments may be made Monday through Friday between 8:00 AM and 5:30 PM. Appointments for surgery or other special procedures will be coordinated by our O.R. schedulers.New patients need to arrive 15 minutes early to complete the necessary forms and should be prepared to complete a health history and proper insurance documentation. Patients should bring a list of their current medications and the name and phone number of an emergency contact.

All worker’s compensation patients will also need to provide the appropriate authorization forms from their employer. Case managers will need to provide a card to be placed on the chart.

An occasional, unavoidable patient emergency may delay your scheduled appointment. The receptionist will, in these cases, attempt to contact the patient and make alternative arrangements. Please bear in mind that we will extend the same emergency priority to all patients should the need arise.

If it is necessary to cancel or change an appointment, please try to notify the office at least 48 hours in advance so that we may make the appointment time available to other patients.

Emergencies

An orthopaedic surgeon from Blue Ridge Bone & Joint is on call 24 hours a day. Should an emergency arise after office hours, we suggest you first contact our physician on call at (828) 258-8800.

Medication

We want to process requests for prescription refills as quickly as possible. When a prescription needs to be refilled, please call the pharmacist or notify our office. Calls received after 4:00 P.M. for routine refills will be handled the next business day. Please try to call before noon to insure a same-day response. We will need the patient’s name and the pharmacy name and phone number. In addition, we will need the patient’s address and date of birth in order to ensure proper medication control.

During evenings, weekends, and holidays, the doctor on call does not have immediate access to the patient’s records. Therefore, routine prescriptions cannot be refilled during this time. Please contact the office during weekdays and before any medication has completely run out.

Financial Arrangements

Our physicians are dedicated to providing you with the highest quality medical care while maintaining cost efficiency. We want to minimize your concerns about the cost of care that you receive.

We appreciate payment for all clinic services at the time they are rendered. These include: office visits, X-rays, and supplies. Blue Ridge Bone & Joint accepts cash, personal checks, Visa, and MasterCard. As a courtesy, we will file your medical insurance at no charge. In order to provide this service for you, we must have all of your insurance data along with a signed authorization. Please notify us in writing of any changes in your insurance coverage. It is important to note that you are ultimately responsible for payment of your account.

Please keep copies of all billing information so that you can follow up on claims with your insurance company if it becomes necessary.

Disability Forms

Disability Claim Forms require specific information regarding the status of your disability. We routinely complete and mail disability forms for our patients. Disability forms other than medical, such as auto, loan, and mortgage payment insurance, will be prepared and mailed for a nominal fee. During your office visit, please leave any forms your employer or insurance company has given you at the front desk with our staff.

In Closing

Good medical care results from mutual understanding, respect, and trust. Our goal is to provide you with the highest quality orthopaedic care possible. Should you have any questions, comments, or suggestions on how we may improve our service, please let us know. Your health and well-being are at the heart of our practice.