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At EmergeOrtho part of our commitment to patient-centered care includes helping you find out what you need to know about your health insurance and orthopedic care coverage. When you visit any healthcare provider, including an orthopedic doctor, it is wise to verify whether your insurance is accepted, and what your plans cover. Whether you are in need of orthopedic doctors that accept Medicaid, or other forms of insurance, all of our EmergeOrtho locations are happy to help you find out what you need to know prior to your visit.

Finding Out More About How Your Orthopedic Insurance Coverage Works

If you have not done so yet, we encourage you to check your insurance provider manual. These go-to guides often provide the information you need prior to making an appointment, including full terms of service. Or, in many cases, you can find out more about your personal health insurance by visiting your insurance company’s website. Verifying coverage allows you to focus on your treatment and hassle-free recovery.

We accept most insurance plans and welcome Medicare, Medicaid, and Workers’ Compensation claimants. We file insurance claims as a service to our patients. Below, you will find a list of the most common types of EmergeOrtho accepted insurance:

  • Aetna
  • AmeriHealth Caritas
  • Blue Cross Blue Shield
  • Carolina Complete Health (CCH)
  • Cigna
  • Corvel
  • First Health
  • Healthy Blue (BCBSNC)
  • Humana
  • KeyRisk
  • Medcost
  • Medicaid
  • Medicare
  • Tricare/Humana Military
  • United Healthcare
  • United Healthcare Community Plan
  • United Mine Workers
  • UMR
  • Veteran’s Administration
  • Wellcare
  • Worker’s Compensation
  • Other Commercial Insurance Carriers

Special Networks:

  • Mission Health Partners
  • Triad Health Network
  • UNC Health Alliance
  • Wake Key Physicians

More About EmergeOrtho and Your Health Insurance

Our main priority is to help each patient Emerge Stronger. Healthier. Better. To do this, we need your help! It is impossible to keep track of all individual insurance plan requirements. Verifying the terms of your insurance plan will help the process go much smoother and prevent you from having to self pay at the time of your visit.

We depend on you to know your coverage requirements. We will file your claims for you and assist you in obtaining maximum reimbursements, but ultimately, you are responsible for your bill.

To help ensure a hiccup-free process, please take the following into consideration:

  • You are expected to have your insurance card(s) with you at each visit.
  • You are responsible for notifying us of any change in your coverage at each visit.
  • Please advise the receptionist of any change in address or telephone number.

In the event you do not provide your insurance card at each separate visit, we treat the appointment as a “self-pay patient,” requiring payment for each visit as they occur.

Your Insurance Policy and Copays

Co-payments must be paid at the time of your visit in order to avoid rescheduling your appointment. Insurance is considered a method of assisting patients with medical expenses; it is not a substitute for payment. Many insurance companies require a nominal co-pay for each visit. For your copay (or amounts not covered by your insurance plan), we accept:

  • Cash
  • Check
  • CareCredit
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Apple Pay (at select EmergeOrtho Locations)

We are proud to provide options like our Bundled Payment Program that could decrease your copay costs.

What You Need to Know About Patient Referrals

For insurance plans that require referrals, you must obtain and bring your referral at the time of visit. Please make sure our office has a physical copy of the referral. The required authorization must be received to avoid rescheduling your appointment.

For more information about EmergeOrtho doctors or orthopedic surgeons that accept Medicaid, Medicare, or other types of insurance, please call our business office at 1-800-359-1540.

If you are ready to make an orthopedic appointment, request a visit now.